This Buyer Protection Guide forms part of the official Woodwawa Marketplace Policies and operates together with the terms printed on official Woodwawa receipts issued at the time of payment.
Woodwawa Network is a structured marketplace platform that connects buyers with independent furniture manufacturers and suppliers. While Woodwawa facilitates payments, referrals, and dispute communication, each seller remains independently responsible for their products and services.
1. Marketplace Role & Scope
Woodwawa:
- Does not manufacture products.
- Does not directly provide warranties.
- Does not take ownership of listed goods.
- Facilitates secure payment verification and transaction documentation.
All transactions processed through official Woodwawa channels are recorded and traceable through receipt verification codes.
2. Secure Payment Protection
To qualify for Buyer Protection:
- Payment must be made through the official Woodwawa MPESA Paybill.
- Buyers must forward payment confirmation to the official Woodwawa WhatsApp number.
- A valid Woodwawa receipt must be issued.
Cash payments or off-platform payments are not covered under Buyer Protection.
This structure protects buyers from:
- Fraudulent sellers
- Impersonation
- Unverified transactions
3. Delivery Inspection Requirement
As stated on the official receipt terms:
Buyers are required to inspect products immediately upon delivery.
Concerns must be reported within 24 hours of delivery and must include:
- Clear photographs
- Copy of receipt
- Order verification details
Failure to report within 24 hours may be considered acceptance of the product in satisfactory condition.
4. Workmanship Repair Window
Where a seller offers warranty coverage:
- A 7-day repair-only workmanship warranty may apply.
- Warranty covers manufacturing defects only.
- Warranty does not cover:
- Scratches or fading
- Normal wear and tear
- Water damage
- Heat exposure
- Environmental exposure
- Unauthorized modifications
Final responsibility for warranty service lies with the seller.
Woodwawa facilitates communication but does not directly perform repairs.
5. Custom Orders & Deposits
For custom furniture:
- Deposits may be required before production begins.
- Deposits are non-refundable once materials are purchased or production has commenced.
- Order changes must be requested within 12 hours of confirmation.
Production timelines are estimates and may vary based on material availability and workload.
6. Accurate Measurements & Access
Buyers are responsible for:
- Providing correct measurements.
- Ensuring accessibility through doors, staircases, lifts, and hallways.
- Confirming space suitability before ordering.
Errors resulting from incorrect measurements provided by the buyer may not qualify for refunds or exchanges.
7. Storage & Collection Policy
As referenced in the receipt:
- Items not collected within 7 days of agreed completion may attract storage charges.
- Unclaimed items after 30 days may be considered abandoned.
- Sellers may resell abandoned items.
8. Dispute Mediation
If disputes arise:
- Woodwawa may facilitate communication between buyer and seller.
- Solutions may include repair arrangements or negotiated adjustments.
- Woodwawa is not legally liable for independent seller actions.
Repeated seller non-compliance may result in removal from the platform.
9. Community Resale Transactions
Community resale listings are peer-to-peer transactions.
Unless expressly stated:
- Resale items are not covered under the primary Buyer Protection Program.
- No warranty applies.
- Buyers must independently verify condition before payment.
Woodwawa does not take ownership of resale goods.
10. Transparency Commitment
Woodwawa may earn referral commissions from sellers.
This does not increase the price paid by the buyer.
All verified transactions are documented and traceable through official receipts.